Effective Date: October 20, 2025

At CGDLFL (operated by Salvatore Sampogna), we are committed to protecting your privacy and safeguarding the personal information you share with us when using our website (https://cgdlfl.com/) or engaging with our children’s toy products and services. This Privacy Policy explains how we collect, use, store, and disclose your personal information, as well as your rights regarding this data. By accessing or using our website and services, you consent to the practices described below.

1. Information We Collect

We collect personal information to fulfill orders, provide customer support, and enhance your shopping experience. The types of information we gather fall into two categories: information you provide voluntarily and information collected automatically.

1.1 Voluntarily Provided Information

This includes data you actively share with us when interacting with our services:

  • Account & Order Details: Full name, email address (e.g., service@cgdlfl.com for communications), shipping/billing address (including details like Via Urbinese 15, Appartamento 2° piano, 50063 Figline e Incisa Valdarno FI IT for our physical location or your delivery address), phone number (optional, for order updates), and payment information (e.g., credit card details, PayPal account info—processed securely via third-party providers, not stored by CGDLFL).
  • Child-Related Information (Limited): If you provide details like a child’s name for personalized toy engraving (e.g., custom name puzzles), we only collect this information to fulfill the specific order and do not use it for marketing or other purposes.
  • Customer Support Inquiries: Information shared when contacting us (e.g., order numbers, descriptions of issues, photos of products) to resolve questions or concerns.

1.2 Automatically Collected Information

When you visit our website, we may collect non-identifiable or semi-identifiable data to improve site functionality and understand user behavior:

  • Technical Data: IP address, browser type (e.g., Chrome, Safari), operating system, device type (e.g., smartphone, laptop), and pages visited on our site (e.g., product categories for children’s toys).
  • Usage Data: Time spent on pages, links clicked, search queries (e.g., “toddler building blocks”), and referral sources (e.g., how you found our website—Google, social media).
  • Cookies & Tracking Technologies: We use cookies (small text files stored on your device) to remember your preferences (e.g., saved shipping addresses for future orders) and track site usage. You can disable cookies in your browser settings, but this may limit certain features (e.g., saving items in your cart).

2. How We Use Your Information

We use your personal information only for legitimate, transparent purposes aligned with your interactions with CGDLFL:

  • Fulfill Orders: Process payments, ship products to your address, and send order confirmations/tracking updates via email.
  • Provide Customer Support: Respond to inquiries, resolve issues (e.g., defective toys, missing orders), and follow up on requests.
  • Improve Our Services: Analyze website usage data to optimize product listings (e.g., highlighting popular children’s toys), enhance site navigation, and fix technical errors.
  • Communicate Updates: Send important notices (e.g., changes to our Shipping Policy, Refund Policy, or Privacy Policy) or order-related updates (e.g., delays, out-of-stock alerts)—never unsolicited marketing emails without your consent.
  • Personalize Experiences: If you opt in, send tailored recommendations (e.g., “new educational toys for 3-year-olds”) based on your past purchases or browsing history. You can unsubscribe from marketing communications at any time.

3. How We Protect Your Information

We take reasonable measures to secure your personal information against unauthorized access, disclosure, alteration, or destruction:

  • Secure Storage: Voluntarily provided data (e.g., names, addresses) is stored on encrypted servers with restricted access (only authorized CGDLFL staff can access it for order fulfillment).
  • Payment Security: Payment details are processed via PCI DSS-compliant third-party providers (e.g., Stripe, PayPal) to ensure financial data is not stored or accessed by CGDLFL.
  • Data Minimization: We only collect information necessary to fulfill the purpose for which it was provided (e.g., child’s name only for custom toys) and do not retain data longer than needed.
  • Technical Safeguards: Use firewalls, secure socket layer (SSL) encryption (indicated by “https://” in our website URL), and regular security updates to protect against cyber threats.

4. Disclosure of Your Information

We never sell, rent, or trade your personal information to third parties for marketing purposes. We may share data only in the following limited circumstances:

  • Third-Party Service Providers: Partner with trusted companies to fulfill specific services, such as:
  • Courier services (e.g., DHL, Poste Italiane) to deliver orders (share your shipping address and contact info for delivery).
  • Payment processors (e.g., PayPal) to handle transactions (share payment details securely).
  • Website analytics tools (e.g., Google Analytics) to track site usage (share non-identifiable data like IP addresses and page views).

These providers are contractually obligated to protect your information and only use it to perform services for CGDLFL.

  • Legal Compliance: Disclose information if required by law (e.g., court orders, government regulations) or to protect our rights (e.g., investigating fraud, resolving disputes).
  • Business Transfers: If CGDLFL is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner—but only under the same privacy protections outlined in this policy.

5. Your Rights Regarding Your Information

Under applicable data protection laws (e.g., GDPR for EU residents, Italian Data Protection Code), you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you (e.g., past orders, contact details).
  • Correction: Ask to update or correct inaccurate data (e.g., a changed shipping address).
  • Erasure (“Right to Be Forgotten”): Request deletion of your information if it is no longer needed (e.g., after order completion, if you no longer wish to have an account).
  • Restriction: Ask us to limit how we use your information (e.g., stop using it for marketing while we resolve a dispute).
  • Data Portability: Request your information in a structured, machine-readable format (e.g., a CSV file of your order history) to transfer to another service provider.
  • Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise any of these rights, please contact us at service@cgdlfl.com with your full name, email address, and a clear description of your request. We will respond within 30 days and fulfill valid requests free of charge.

6. Children’s Privacy (Special Protection)

As a children’s toy retailer, we prioritize protecting the privacy of minors. We do not intentionally collect personal information from children under the age of 16 without parental/guardian consent. If you believe we have inadvertently collected data from a child under 16, please contact us immediately, and we will delete the information promptly.

For personalized toys requiring a child’s name, we only collect this data with the explicit consent of a parent/guardian and use it solely to fulfill the order—never for marketing or data sharing.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

  • Order-Related Data: Keep details like your name, address, and order history for 2 years after order completion (to comply with tax/legal requirements and resolve post-purchase issues).
  • Account Data: If you have a registered account, we retain your information until you request deletion or the account is inactive for 3 years (after which we delete it automatically).
  • Automatically Collected Data: Non-identifiable data (e.g., website usage) is retained for 1 year to analyze trends, then anonymized (stripped of any personal identifiers) for future use.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., social media pages, toy safety resources). This Privacy Policy does not apply to these external sites—we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, laws, or technology. When we make changes, we will revise the “Effective Date” at the top of this page and post the updated policy on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Email: service@cgdlfl.com
  • Physical Address: Via Urbinese 15, Appartamento 2° piano, 50063 Figline e Incisa Valdarno FI, Italy

We aim to respond to all privacy-related inquiries within 24 business hours and resolve issues promptly.