Shipping Policy

Thank you for choosing CGDLFL (operated by Salvatore Sampogna), your trusted source for high-quality children’s toys. This Shipping Policy outlines the details of order processing, delivery options, shipping costs, and related procedures to ensure transparency and a smooth shopping experience. By placing an order on our website (https://cgdlfl.com/), you agree to the terms below.

1. Order Processing

All orders are processed within 1-3 business days (Monday to Friday, excluding Italian national holidays) upon receipt of payment confirmation. We prioritize accuracy in order fulfillment—each children’s toy is carefully inspected for quality and securely packaged to prevent damage during transit.
  • Order Verification: We may contact you via email (at the address provided during checkout) or phone to confirm order details (e.g., shipping address, product availability) if additional information is needed. Delays in response may extend processing time.
  • Out-of-Stock Items: In the event a toy is temporarily out of stock, we will notify you within 24 hours of order placement. You may choose to wait for restocking (with an estimated timeline provided) or cancel the item for a full refund.

2. Shipping Destinations

We currently offer shipping to the following locations:
  • Domestic Shipping: All regions within Italy (including Sicily, Sardinia, and other islands).
  • International Shipping: Select European Union (EU) countries, including France, Germany, Spain, Portugal, Austria, Belgium, Netherlands, Luxembourg, and Ireland. For shipping requests to non-EU countries, please contact our customer service team at service@cgdlfl.com for a custom quote.

3. Shipping Methods & Delivery Times

We partner with reputable courier services (e.g., DHL, Bartolini, Poste Italiane) to ensure reliable delivery. Estimated delivery times are as follows:
Destination
Shipping Method
Estimated Delivery Time
Italy (Mainland)
Standard Courier
2-4 business days
Italy (Islands)
Express Shipping
3-5 business days
EU Countries
International Courier
5-7 business days
  • Note: Delivery times are estimates and may be extended due to factors beyond our control, such as customs delays, extreme weather, or peak shopping seasons (e.g., Christmas, Black Friday). We will provide updates via email if significant delays occur.

4. Shipping Costs

Shipping costs are calculated based on the weight of your order, destination, and selected shipping method. You can view the exact shipping cost during checkout, before completing your payment.
  • Domestic (Italy):
    • Orders under €50: Standard shipping cost of €8.90; Express shipping cost of €12.50.
    • Orders over €50: Free Standard Shipping (excludes islands—Express shipping for islands is €9.90 for orders over €50).
  • EU Countries:
    • Orders under €75: Shipping cost of €15.90.
    • Orders over €75: Free International Shipping.

5. Order Tracking

Once your order is shipped, we will send a confirmation email containing a tracking number and a link to the courier’s website. You can use this number to monitor the status of your delivery in real time.
  • If you do not receive a tracking number within 48 hours of order processing, please contact our customer service team at service@cgdlfl.com with your order number.

6. International Shipping & Customs

For EU orders:
  • All prices on our website include VAT (Value-Added Tax). No additional customs duties or taxes will be charged upon delivery, as toys shipped within the EU are exempt from cross-border tariffs.
  • For non-EU orders (by request only): You may be required to pay customs duties, taxes, or import fees upon delivery, which are determined by your country’s customs regulations. CGDLFL is not responsible for these additional charges—please check with your local customs office for details before ordering.

7. Shipping Address Changes

If you need to modify your shipping address after placing an order, please contact us immediately at service@cgdlfl.com. We can only update the address if the order has not yet been dispatched (typically within 24 hours of order placement). Once the order is in transit, we cannot change the address.

8. Lost or Damaged Shipments

  • Lost Shipments: If your order is marked as “delivered” but not received, please first check with your local courier, neighbors, or building management. If the package cannot be located, contact us within 7 days of the estimated delivery date—we will initiate an investigation with the courier and arrange a replacement or full refund if the package is confirmed lost.
  • Damaged Shipments: Inspect your package upon delivery. If toys are damaged or missing, take photos of the packaging and the damaged items, then contact us within 48 hours of delivery. We will provide instructions for returning the damaged goods and arrange a free replacement or full refund.

9. Contact Us

For questions or concerns about shipping, please reach out to:
  • Physical Address: Via Urbinese 15, Appartamento 2° piano, 50063 Figline e Incisa Valdarno FI, Italy
We aim to respond to all shipping inquiries within 24 business hours.
CGDLFL reserves the right to update this Shipping Policy at any time. Changes will be posted on this page and take effect immediately. We recommend reviewing this policy periodically before placing orders.