Contact Us

Thank you for your interest in CGDLFL (operated by Salvatore Sampogna), your trusted provider of high-quality children’s toys. We’re here to assist you with any questions, concerns, or requests—whether you need help with an order, have inquiries about our products, or want to share feedback. Below are all the ways you can reach us, and we aim to respond to all communications promptly.

1. Direct Contact Information

For immediate assistance or specific inquiries, use the details below to connect with our team directly:
Contact Method
Details
Notes
Email
service@cgdlfl.com
Our preferred and most responsive channel. We typically reply within 24 business hours (Monday to Friday, excluding Italian national holidays). Use this for order issues, refund requests, product questions, or general support.
Physical Address
Via Urbinese 15, Appartamento 2° piano, 50063 Figline e Incisa Valdarno FI, Italy
For returns (refer to our Refund Policy for return authorization requirements), or if you need to send physical correspondence (e.g., business inquiries). Please do not send unsolicited packages without prior confirmation.

2. Frequently Asked Questions (FAQs)

Before reaching out, check our FAQs below—they cover common topics and may provide an immediate answer to your question:
  • Order & Shipping: How can I track my order? When will my order ship? (See our Shipping Policy for full details.)
  • Returns & Refunds: What’s your return window? How do I request a refund? (Visit our Refund Policy for step-by-step guidance.)
  • Product Inquiries: Do you offer personalized toys? Are your products safe for toddlers? (All our toys meet EU safety standards, and personalized options are available for select items—email us for custom requests.)
  • Account Issues: How do I reset my password? Can I update my shipping address after placing an order? (Contact us with your order number for address changes—we can only adjust addresses if the order hasn’t shipped.)

3. Business Inquiries

If you’re interested in partnering with CGDLFL (e.g., wholesale orders, toy distribution, collaboration opportunities), please email us at service@cgdlfl.com with the subject line “Business Inquiry.” Include:
  • Your company name and contact information.
  • Details about the partnership you’re proposing (e.g., wholesale volume, target market).
  • Any relevant documents (e.g., business licenses, product catalogs).
We review business inquiries weekly and will respond within 3-5 business days with next steps.

4. Feedback & Suggestions

We value your input—whether it’s a compliment about a toy your child loves, a suggestion to improve our website, or feedback on our customer service. Share your thoughts via email at service@cgdlfl.com (subject line: “Feedback”) or through the contact form below. Your feedback helps us enhance our products and services for families like yours.

5. Contact Form (For Website Integration)

For your convenience, you can also send us a message directly through the form below. We’ll respond to your submission within 24 business hours.
Field
Required
Description
Full Name
Yes
Your first and last name (for identification).
Email Address
Yes
A valid email address so we can reply to you.
Phone Number
Optional
Include if you prefer a call back (we’ll only use this for your inquiry).
Subject
Yes
Select from: Order Support, Product Question, Refund Request, Business Inquiry, Feedback.
Message
Yes
Provide details about your inquiry (e.g., order number, toy name, specific issue).
Attachments
Optional
Upload photos (e.g., damaged toys, order confirmations) if relevant (max 5MB per file).
By submitting this form, you agree to our Privacy Policy—we will only use your information to respond to your inquiry and will not share it with third parties.

Response Times

To ensure you get timely help, here’s our typical response schedule:
  • Email & Contact Form: 24 business hours (Monday–Friday, 9:00 AM–5:00 PM CET).
  • Weekends & Holidays: Inquiries sent on weekends or Italian national holidays will be addressed on the next business day.
If you haven’t received a response within 48 business hours, please check your spam folder—sometimes our emails end up there. If it’s not in spam, resend your inquiry or call us (if you provided a phone number) for follow-up.
We look forward to hearing from you and helping you find the perfect toys for your little ones!
— The CGDLFL Team (Salvatore Sampogna)